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Telephone Support

NEW New Corporate Office Phone System [2016-04-27]

Using the Nortel1120e phone on ipOffice System.

For a discussion of Office systems (eg. for District or Corporate Offices), purchases, and training, click HERE.


Corporate Office System Support Documents

Note: many, but not all, of the features described in the documents listed below still work on the new ipOffice system.  I will be reviewing these when I get time and updating them to reflect the new functions.
Online Manuals for Nortel 1120e Basic Reference Manual. - Read First
How to Use Speed Dial.
Probably most useful to you: Useful Feature Codes
Conference Calls
Quick Guide to Voice Mail
Getting Started Brochure (installation)
Checking Messages From Home Changing Your Message From Home
[NEW]  Change your name recording:  at option to press "8" you will be offered chance to re-record your name.  Use a land-line if you can (for quality). Changing Your Name Recording
Reference for BCM 50 (London, Toronto, Oshawa) Reference BCM 50
  Trouble-shooting
  Music on Hold Player
  Other MOH Options
Checking Messages From Outside the Office External Link to Info
Basically, call in to your extension and hit the # key, enter your password, then hit # again.
 
Staff Representatives Line Notes
Message Light Stays on?  Try Feature # 6 5

 

 

Trouble-shooting

Problems and Solutions

Disable Voicemail!

Integrated Groupwise Voicemail

Useful Blog on Nortel / Avaya Systems

Same Blog: Page on Useful Utilties

Training

Useful Training Videos for IPOffice on Avaya Systems (and probably other systems)  Mainly of interest to Administrators.

To disable voicemail, record an Alternate Greeting and then toggle the option to allow messages.